Creative Consulting & Development Works

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Project: Evaluation of the Upgrading of Informal Settlements Programme (UISP)

Client: Department of Human Settlements (Western Cape Government)
Duration: December 2013 to July 2014

The Western Cape Department of Human Settlements appointed Creative Consulting and Development Works to undertake an evaluation of the impact and extent to which the Upgrading of Informal Settlements Programme (UISP) performed over the implementation period of 2007/08 – 2011/12. The evaluation aimed to assess how the UISP had (1) enhanced security of tenure; (2) improved healthy and secured living environments; (3) reduced social and economic exclusion and (4) increased community empowerment, within the City of Cape Town (four projects, 30% sample) and the five District Municipalities (8 projects, 70% sample).

Project Name: Evaluation of the Upgrading of Informal Settlements Programme (UISP)

Client: Department of Human Settlements (Western Cape Government)

Project Duration: December 2013 to July 2014

Sector: Government

Service provided: Research, Evaluation

Project Deliverables:

–          An assessment of the outcomes of the UISP and the extent to which the programme had enhanced security of tenure, improved healthy and secure living environments and reduced social and economic exclusions.

–          Site visits to 12 informal settlements where UISP projects were implemented. The UISP projects were in various stages of implementation at the time of evaluation. Fieldwork research was conducted in the areas  shown below:

District Project Areas
City of Cape Town (Metro) Khayelitsha: Makhaza
(N2 Gateway) Gugulethu: New Rest
Blackheath: Happy Valley
Atlantis: Witsand
West Coast Vredenburg
Overberg Caledon: Theewaterskloof
Hermanus: Overstrand, Pearly beach
Cape Winelands Stellenbosch/Franschhoek: Mooiwater
Tulbagh: Witsenburg, Chris Hani
Eden district Knysna: Project Vision
Mosselbay: Wolwedans
Plettenberg Bay

 

–          UISP projects within the City of Cape Town and the five District Municipalities were evaluated with the aim of identifying strengths and challenges and lessons for future strategy planning.

–          The evaluation described the status quo of the 12 UISP projects in the Western Cape (30% in the City of Cape Town and 70% in the remaining five municipal districts) and evaluated the extent to which the UISP has enhanced beneficiaries’ quality of life.

–          CC&DW successfully delivered a detailed evaluation report  that used the broad indicators of Relevance, Efficiency, Impact and Sustainability

–          The findings were presented to the Department of Human Settlements Directorate.

Our Approach:

The objectives of the evaluation were accomplished through a mixed method summative evaluation design using the Lot Quality Assurance Sampling (LQAS) methodology that assessed the outcomes of the UISP in designated areas of the Western Cape.

The LQAS approach was used as a sampling and data analysis framework. Research methods included a desktop review and site visits including face-to-face interviews (key informants), focus group discussions (Community Development Workers or Ward Committees) and beneficiary surveys.

Value:

Mixed results were obtained from the evaluation exercise that lasted well over 6 months. Significant achievements of the UISP programme in terms of service delivery were highlighted and quantified as CC&DW is well aware of the importance of figures for government institutions. Challenges were brought to the Department’s attention as well as policy issues that needed to be addressed. Key lessons of best practice from sites that successfully implemented the programme were extrapolated and suggested for those sites that faced challenges.

Supporting the in-depth qualitative exploration, LQAS strengthened assessment of the quality of the 12 UISP projects in the 5 sampled districts, and identified priority areas in need of extra attention as well as projects not reaching an established performance/coverage benchmark. Together these approaches provided a comprehensive evaluation of the impact and provided recommendations on UISP’s strengths, challenges and future focus areas.